Now it’s simple verification of the item – the right brand, style, size and color.
With inspecting products being returned, “It used to involve actual quality inspection.
REVOLVE HAPPY RETURNS FULL
We should be at full strength by the end of July,” said Sobie. “Pre-pandemic, we had 700 return bars operating. With the spread of COVID-19, Happy Returns temporarily shut down all of its return bars around the country in March. According to Sobie, Happy Returns are completed in under 60 seconds per item. Happy Returns online indicates the nearest return bar based on the consumer’s zip code. Consumers download the QR code at home from their purchases onto their mobile phone, which gets scanned into the Happy Returns system to initiate a refund or an exchange. The updated process is streamlined by using QR codes to start returns, reducing the need for interaction between customers and store associates to call up orders and process returns. Customers still show the associates in the stores the products being returned but without deep scrutiny that slowed the process. Rather than handing returned items to store associates for processing, shoppers now bag items from various retailers themselves and deposit the sealed bags into reusable totes that get shipped to Happy Return hubs for “reaggregation,” meaning products get sorted by brand and shipped back in bulk to the brand, a kind of reverse logistics. “We have worked with location partners to adapt our return process to the new normal of contactless retail experiences,” said David Sobie, cofounder of Happy Returns. The Los Angeles-based, five-year-old company operates hundreds of “return bars” inside stores and malls, enabling consumers to return apparel, footwear, accessories and home goods from various brands all at once, at one location, and get instant refunds. Like the brands and consumers it serves, Happy Returns is adapting to the “new normal.”
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